Our Services
Ecommerce Support

24/7 proactive support that protects site performance, customer experience and revenue continuity

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24/7 proactive ecommerce support that protects performance, customer experience and revenue continuity

At TCTG, we provide structured, proactive managedservice designed to safeguard uptime, optimise platform performance and reduce operational risk

We combine AI-powered monitoring, certified platform expertise and always-on support to ensure your ecommerce ecosystem remains stable, secure and revenue-ready

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What We Deliver

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Tiered Support Packages

• Flexible support models aligned to your operational needs from core platform maintenance to fully managed ecommerce ecosystems • You get clear SLAs, defined escalation paths and technical oversight
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5 Star Expert Support

• Rated by existing clients through CSAT • Saving customers millions in revenue • Experienced and certified Dev support
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AI-Powered SFCC Managed Support

TCTG’s AI-powered SFCC managed support combines: • Platform-specific monitoring tailored to SFCC architecture • AI-driven automation to detect and resolve issues faster • Certified Salesforce Commerce Cloud experts • Performance optimisation and release governance • Proactive incident prevention, not just response
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SFCC Monitoring

Platform-specific monitoring enhanced by AI automation and supported by an expert technical team • Real-time performance tracking • Error detection and anomaly alerts • Integration monitoring (payments, OMS, CRM, search) • Security oversight and compliance checks • Continuous performance optimisation
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Revenue & Uptime Protection

• Industry Leading Solution • Investigation in Minutes • Protection for every transaction • Fits your existing workflow • Reduce support tickets and dev costs
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AI Powered SFCC BugFinder

• Industry Leading Solution • Investigation in Minutes • Protection for every transaction • Fits your existing workflow • Reduce support tickets and dev costs
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