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AI-Powered SFCC Monitoring & Managed Support
Keep Your Store Fast, Secure, and Always Open for Business
Modern Salesforce Commerce Cloud (SFCC) retailers can’t afford downtime, slow performance or security risks
TCTG’s AI-powered SFCC managed support and monitoring keeps your store fast, safe, and revenue-ready while automatically turning support noise into resolved incidents
Stop firefighting. Start preventing
The Reality for Modern SFCC Retailers
Commerce teams are under constant pressure:
- Relentless security threats
- Generic dashboards with no platform context
- Hidden performance bugs
- Third-party failures
- Mounting customer dissatisfaction
- Revenue and reputation risk
Traditional monitoring tools weren’t built for Commerce Cloud
The Cost of No Support
Without dedicated SFCC managed support, you face:
- Fragile releases and increased production bugs
- Longer outages and performance degradation
- Integration failures with no clear ownership
- Growing tech debt and unsupported architecture
- Poor feedback loops between operations and engineering
Small issues become major incidents
The Cost of No Monitoring
Without proactive SFCC monitoring, you risk:
- Undetected downtime
- Slow pages and broken journeys that quietly kill conversion
- No early warning for API or third-party failures
- Constant firefighting and rising operational costs
- Weak data for performance optimisation
If you only react when customers complain, you’re already losing revenue
The Solution: AI-Powered SFCC Managed Support
TCTG combines:
- Platform-specific SFCC monitoring
- AI-driven automation and alerting
- A 5-star customer rated expert support team
All delivered as one fully managed service designed specifically for Salesforce Commerce Cloud brands
We don’t just detect incidents
We triage, recommend and implement fixes
What Makes TCTG Different?
Unlike generic monitoring providers, we are SFCC specialists
Our monitoring understands:
- Business Manager configurations
- Platform quotas and limits
- Commerce Cloud jobs
- APIs and service layers
- WAF rules and traffic patterns
- Deprecations and roadmap risks
This isn’t just IT monitoring. It’s commerce-aware monitoring that protects revenue
What We Monitor & Protect
Always-On SFCC-Aware Monitoring
Live Dashboards
Real-time visibility across your entire SFCC estate
Site Monitoring
1, 7 and 30-day uptime reporting to track stability and performance trends
SSL Monitoring
Prevent expired certificates from stopping checkout and killing revenue
Automated 24/7 Alerts
Instant detection of downtime, errors, and security issues
SFCC Log Monitoring
Catch errors before customers feel them
Jobs Monitoring
Ensure critical jobs run on time, no missed feeds or broken workflows
Quota Monitoring
Avoid platform limit breaches that cause outages and degraded performance
Service & API Monitoring
Keep payments, shipping and integrations running smoothly
Deprecation Monitoring
Stay ahead of feature changes and avoid unexpected breakages
Accessibility Health Checks
Maintain compliance and deliver inclusive commerce experiences
WAF Analytics & Monitoring
Strengthen visibility, identify threats and block malicious activity
Why TCTG?
We’ve saved our customers millions by preventing incidents before they escalate
We are Salesforce Commerce Cloud specialists delivering:
- Industry-leading monitoring solutions
- AI-driven incident automation
- Expert SFCC engineers
- 5-star rated support
- Proven revenue protection
Ready to Protect Your Revenue?
Downtime costs more than you think
