Hush engaged The Commerce Team Global to implement structured website monitoring and proactive platform oversight across its Salesforce Commerce Cloud environment.

The objective was to protect site performance, prevent revenue disruption and ensure operational stability during peak trading periods and ongoing campaign activity.

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The Challenge

As a high growth UK fashion retailer operating a busy digital storefront, Hush faced increasing operational pressure across its SFCC platform.

Key risks included:

• Site performance degradation during high traffic events
• Limited visibility when incidents occurred
• Quota breaches and background job failures
• Instability across third party integrations
• ERP data synchronisation gaps
• Exposure to malicious traffic

Without proactive monitoring, issues risked impacting customer experience before internal teams were aware.

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Objectives

The programme focused on four defined outcomes:

• Implement real time monitoring across site availability and performance
• Detect transaction failures and customer journey disruptions immediately
• Introduce structured log and quota monitoring
• Provide proactive incident response and preventative protection

All objectives needed to be delivered without impacting platform stability or customer experience.

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The Solution

TCTG implemented a structured monitoring framework tailored to Hush’s Salesforce Commerce Cloud environment, providing real time visibility, proactive detection and controlled incident response.

Ecommerce Site Monitoring

Real time monitoring of site availability, checkout journeys and transaction flows ensured any performance degradation or disruption was immediately detected and addressed.

Website Health Monitoring

Continuous oversight of server health, load times, backend dependencies, SEO signals, Core Web Vitals and accessibility metrics strengthened platform resilience and prevented customer impact.

Log and Platform Monitoring

Structured monitoring of quotas, background jobs, APIs, service integrations and error logs provided early warning signals and reduced the risk of recurring operational failures.

The focus was operational visibility, faster response and preventative protection rather than reactive troubleshooting.

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The Results

• Faster detection and resolution of performance issues
• Immediate response to malicious activity including IP blocking
• Improved site stability during seasonal sales and product launches
• Increased internal confidence in platform reliability

Monitoring moved from reactive firefighting to structured oversight.

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Business Impact

For enterprise retailers, site performance directly influences revenue, customer trust and brand perception.

“We have been delighted to support Hush with TCTG Monitoring Services, delivering real time impact in protecting performance and platform stability. By combining structured monitoring with rapid response, we’ve helped build a more resilient and secure foundation for continued growth.” Chintan Shah - Head of QA Services, The Commerce Team Global

By implementing structured monitoring and real time alerts, Hush reduced operational risk and strengthened control over its digital storefront.

The result was greater confidence during peak trading, improved customer experience and reduced exposure to performance related revenue loss.