Working with Us

The Commerce Team Global is a dynamic and innovative ecommerce agency at the forefront of systems integrations working with partners such as Salesforce, SCAYLE, Shopify and BigCommerce. We are a team of 65+ tech enthusiasts, driven by a passionate commitment to delivering cutting-edge solutions that empower businesses to drive growth and improve outputs for the end users. Our success is built on teamwork, deep expertise, a willingness to embrace change, an unwavering pursuit of high standards all fuelled by passion for what we do!

Roles and Responsibilities

1. Customer Support & Technical Issue Handling

• Deliver timely and customer-focused support through email, phone, or ticketing systems.
• Assist in diagnosing and troubleshooting common technical issues related to web platforms, APIs, and integrations, under guidance.
• Escalate complex issues to senior engineers while ensuring accurate documentation.
• Maintain professionalism, empathy, and clarity in all client communications.

2. Incident Monitoring & Response

• Monitor alerts, acknowledge incidents, and follow standard operating procedures.
• Participate in rotational shifts (day/evening/night) with mentorship from senior engineers.
• Support in providing incident updates and status communications.
• Contribute to documenting incident details and learnings.
  

3. Documentation & Knowledge Building

• Maintain structured records of customer interactions and troubleshooting steps.
• Contribute to internal FAQs, knowledge bases, and troubleshooting guides.
• Share observations on recurring issues with senior team members for further analysis.

4. Collaboration & Teamwork

• Work closely with engineering, QA, DevOps, and product teams to assist in resolving customer issues.
• Actively participate in team discussions, training sessions, and knowledge-sharing forums.
• Learn by shadowing senior engineers during live incidents and bridge calls.

5. Product Familiarity & Continuous Learning

• Undergo structured training on platform features, APIs, and eCommerce ecosystem.
• Build foundational skills in log analysis, debugging, and client-server architecture.
• Stay curious and continuously expand technical skills under mentorship.

‍

Experience Requirement:

Must-have:

• Good communication skills (written and verbal).
• Basic understanding of networking fundamentals (HTTP/S, TCP/IP, DNS, SSL).
• Awareness of client-server architecture and web concepts.
• Willingness to work in 24x7 rotational shifts.
• Critical Skill: Strong willingness to learn and self-learning capability – ability to research, practice, and adopt new skills quickly.
• Adaptability and resilience – able to adjust to changing technologies, workflows, and customer needs.
• Problem-solving mindset – curiosity to explore root causes rather than applying quick fixes.

Good to have:

• Basics of RESTful APIs and tools like Postman.
• Exposure to HTML, CSS, JavaScript.
• Awareness of eCommerce systems (payment gateways, OMS, CDN).
• Interest in learning about application security fundamentals.

Qualifications and Education Requirements

• B. Tech or equivalent degree

Job Type Department

• Full-time Technical Support

Experience

• Fresher

‍

Send your CV to HR@thecommerceteam.com