Careers

• Responsible for the development of People & Projects assigned.
• Continuously updates his / her understanding of the platform and development process.
• Responsible for designing & implementing of complex application features & removes technical impediments in the assigned projects.
• May be involved in the development of POC.
• Responsible for building up the high-performance Individual Development Plan to deliver exceptional output from the team.
• Develop & review low-level design documents.
• Provides input to system architecture and designs.
• To ensure code quality standards are in place and code is produced to the highest standard.
  
• Responsible for the productivity, efficiency and utilization of the Development team through continuous training & Development.
• Provides guidance and technical training to the development team assigned.
  
• Ensures the team complies with set delivery processes.
• Implement the improvements in the development process, tools, & technology.
  
• Should possess excellent team building and leadership skills.
  
• Demonstrates strong client-handling capabilities.
  
• Responsible for validating and reporting accurate project status & highlighting risks on time.
• Responsible for balancing proper team structure with defined Roles & Responsibilities.
  
• Should comply with organisational policies
  
  
  

Client Interaction: Provide professional and timely assistance to clients through various communication channels, such as phone, email, or live chat, addressing their questions and concerns effectively.

Issue Resolution: Investigate and resolve client issues, ensuring that problems are handled efficiently and to the client's satisfaction. Escalate complex issues when necessary.

Record Keeping: Maintain accurate and detailed records of client interactions, including inquiries, comments, and complaints. Update client profiles with relevant information.

Product Knowledge: Stay informed about company products, services, and policies to provide accurate information and guidance to clients. Continuously update your product knowledge.

Feedback and Improvement: Gather and document client feedback and identify trends in client concerns. Provide suggestions for process improvements and enhancements to enhance the overall customer experience.

Documentation and Reporting: Create and maintain documentation of common client queries and solutions. Generate reports on support activities and metrics to evaluate performance and identify areas for improvement.

Better Communication Skills - Should be able to communicate effectively with internal as well as customers.

Candidate should be willing to work in shifts (IST / EMEA / US or as per business requirement)

• Responsible for the development of people & projects assigned.
• Continuously updates his / her understanding of the platform and development process.
• Responsible for designing & implementing of complex application features & removes technical impediments in the assigned projects.
• May be involved in the development of POC.
• Responsible for building up the high-performance Individual Development Plan to deliver exceptional outputs from the team.
• Develop and review low-level design documents.
• Provides input to system architecture and designs.
• To ensure code quality standards are in place and code is produced to the highest standard.
• Responsible for the productivity, efficiency and utilization of the Development Team through continuous training and development.
• Provides guidance and technical training to the development team assigned.
• Ensures the team complies with set delivery processes.
• Implement improvements in the development process, tools, & technology.
• Should possess excellent team building and leadership skills.
• Demonstrates strong client-handling capabilities.
• Responsible for validating and reporting accurate project status and highlighting risks on time.
• Responsible for balancing correct team structures with defined roles and responsibilities.
• Ensures compliance with organisational policies.

1. Documentation & Communication
2. Project planning and leadership
3. Risk management and issue resolutions
4. Stack holder engagement and communication
5. Project monitoring and reporting.
6. Project costing.

• Collaborate with technology teams to contribute to the development of ecommerce strategy and roadmap- Architect, design, and implement multiple ecommerce sites.
• Implement feature enhancements to new and existing sites
• Lead architecture and implementation for 3rd party integrations
• Drive best practices in all SFCC development and integrations
• Manage and develop employees